Implementing Remote Patient Monitoring

Implementation Timeline

Step 1

Get Signed Up & Customize your app

Once you’ve made the decision to launch CoachCare’s remote patient monitoring system, the first step is to register your practice here.

After registering, you will receive our Implementation Checklist and a member of our implementation team will reach out to you directly.

Our team will customize our white-labeled mobile app and dashboard to your branding specifications and complete any necessary technical implementations

Step 2

Prepare Your Staff

Schedule a live training for your clinical staff. This 90-minute training will take your team through the remote patient monitoring mobile app and provider dashboard and introduce you to the available connected devices.

In addition, schedule a live training for your billing staff. Our AHIMA and AAPC certified RPM billing trainers will sit down with your staff one-on-one to walk through the best practices for remote patient monitoring billing. We’ve already learned what documentation insurance companies require and have developed templates and checklists to help you every step of the way.

We host live training because we think the questions your staff have should be answered. In addition, your staff is critical to the success of your new remote patient monitoring program and live training is more effective at building consensus, excitement and a sense of ownership than pre-recorded videos.

Step 3

Build Awareness & Launch!

As soon as you commit to launching a remote patient monitoring system, work with our team to begin identifying eligible patients. Having a roster of patients ready to start upon launch ensures you start getting paid for remote patient monitoring right away.

In addition, identify opportunities in your current workflow where prescribing remote patient monitoring is medically appropriate and plan to systemize this process. Identify the gaps in care for patients currently and determine ifl remote monitoring will fill those gaps.

There are a number of qualifications you can use to identify patients, including based on condition (e.g., hypertension or diabetes), insurance coverage and the types of treatments you offer in your practice. Remote patient monitoring should always be paired with a care plan and functions as a highly efficacious compliments to existing treatments you already offer.

Step 4

Physician / QHCP

After the remote patient monitoring system has been implemented, your staff has been trained and patients have been identified, the mobile app will be published to the Apple App Store and the Google Play Store. You are now live!

Follow our process, you will be prepared to onboard patients into your new remote patient monitoring program on the date of launch.

Our team handles any technical support needs for patients and your staff so you can focus on patient care and making your remote patient monitoring system a success!

Ready to get started?

IMPLEMENTATION FAQS

How long does it take to get my app set up?

It will take you approximately 1-2 hours to gather and provide us the information we need to generate your mobile app. We typically require 1 week from the date we receive all of the required information to complete and submit your app to the app stores.

What kind of information is needed for implementation?

We need your logo, brand color preferences and information about your practice and staff. Most of this information you will have readily available or, if you use an outside branding agency or website firm, they will have everything we need.

What support will I have during implementation?

Immediately upon registration, a dedicated Implementation Coordinator will be assigned to your practice. Our Implementation Coordinators are all US-based and experts in our technology, the operation of medical practices and remote patient monitoring. We don’t have a call center and we don’t have sales people - we have subject matter experts who are focused only on making our clients successful.

What about the bureaucracy at my health system or physician group? They take a long time to approve services like this.

We have all the necessary security and other information to fulfill the vendor vetting for your health system or physician group, as we have completed these processes many times. We can work directly with your IT or other teams to complete this process so it does not take your time. We do recommend having a senior champion who can help push this process through if there are ever bureaucratic delays.

Does this work if we use outsourced billers?

Yes, it works with both outsourced and in-house billers. Our remote patient monitoring billing experts will guide them.

Can I ramp up quickly if I have a big team?

Yes, as long as multiple staff members can train at once. We have trained more than 30 staff members at once. We can also schedule multiple live training sessions to accommodate different schedules.